Frequently Asked Questions

General

Do I have to have a PayPal account to buy a product?

No, you don't have to have a PayPal account to purchase any of our products. When checking out, you have the option to login to PayPal (if you have an account) or to pay without an account using a credit or debit card.


Technical Support

What formats are your videos in?

All of our videos are available in the Quicktime MOV file format using the standard H.264 codec. These files are playable by any computer with QuickTime Player installed.


Licensing Support

What does the standard license cover?

The standard license for all of our products covers the use of those products in a single location and is limited for use on up to two computers or devices. The standard license only covers live events, it does not cover live streaming or broadcast. Please see our Terms of Service for more information on the standard license.

Can I purchase a license for streaming or broadcast?

Yes. Please Contact Us for more information or to purchase a streaming license.


Refund Policy

Because of the digital nature of our products and licensing restrictions, we are unable to provide refunds on any of our video files. All sales are final.